TQM assignment Essay Example | Topics and Well Written Essays - 1250 words

TQM assignment - Essay Example 2(D) (ii) measuring satisfaction of internal customer. A questionnaire or forming focus groups (employees meet and the are asked question) can be used to evaluate the satisfaction. Typical question is Are you satisfied working for this hotel If not, state the reason and necessary changes 2(D) (iii) Some of the problems that will be encountered when evaluating and analyzing the results are: For the first question (How can we serve you better)Different customers will give different views about the hotel improvement methods. The list of the variables may be too long. For example one customer can talk about improving the time required to serve client, while another may comment about improving quality. The hotel management may be faced by numerous solutions and may not have capacity and capability of fulfilling each client wants. Question 2 Are you satisfied working for this hotel If not, state the reason and necessary changes Many internal customers may give the solution of increasing wages and salary and leave out vital issues like harsh management due to fear of victimization. Question 3 the funnel rules The four funnel rules are Rule 1 'leave the funnel fixed, aim at the target and make no adjustment' Rule2 'at drop k (k=1, 2, 3---, the marble will come to rest at point zk which is measured from target' that is zk is the error at drop k, move funnel to a distance -zk. Rule 3 'set the funnel at each drop right over the spot zk, which is measured from target 'no memory Rule 4 'set the funnel at each drop right over the spot (zk) where it last came ' (Source (Thomas, P. 2008. Tampering effects and diagnosis. Quality publishing.[online]. Available at...Hotels such as Hilton spend millions in advertising so as to attract and retain customers. The internal customers; refers to a set of services directed towards the workers working in the hotel. These include the front office personnel, the management of the hotel, different department and vendors and consultant. The internal customer is usually neglected in the big hotels and this has ripple negative effects on the external customer. Such a question will help the managerial team determine the level of customer satisfaction as well as provide an answer to the improvement question. Question should gear towards, services quality, speed and other aspects. Different customers will give different views about the hotel improvement methods. The list of the variables may be too long. For example one customer can talk about improving the time required to serve client, while another may comment about improving quality. The hotel management may be faced by numerous solutions and may not have capacity and capability of fulfilling each client wants. (This is volition of rule number 4) which stipulates that "train the trainer" is unacceptable as this progresses the error. The error increases as the levels of training increases. Rule number 4 assumes 'no memory'.

Environmental Science Phase 5 Individual Project Essay

Environmental Science Phase 5 Individual Project - Essay Example There are several fatal flaws in the claim that the U.S. can’t afford to take the legislative steps necessary to slow the effects of global warming. The scientific community agrees that global temperatures are rising due to the burning of fossil fuels which are damaging the protective atmospheric Ozone layer by changing its composition. Human pollution is changing the climate of our earth and has increased global warming in the past half century. The effects are being felt worldwide, not just in the U.S. where most of the CO2 emissions are generated. The question before us is, are we stewards of our earth and will we preserve it for future generations? If the past 30 years are any indication, then the answer is no. Noticeable effects of global warming are fairly insignificant right now to the average person, but its effects are unquestionably growing in scale. If the population of the planet were to immediately discontinue polluting the air with carbon dioxide emissions, climate changes would still continue long into the future. It is vitally important that the people of the world realize that we have set in motion an experiment on planet Earth which we cannot simply turn off because we finally realized the dire consequences. If we injure the planet in this selfish, cataclysmic method, we kill future generations of humankind. Agricultural activity, land masses and the very air we breathe will suffer a radical change from the effects of global warming, but to what degree? I don’t know but don’t want to know. The projected rate of climate change is very alarming to many scientists but not as much to politicians as this topic isn’t as high on the political agenda as some others. It seems to me that the world leaders have no sense of urgency about them regarding global warming. They place great importance on the popular items of the